The paper plane teaches you to imagine...

Once You Dream, You Set Your Intention...

This Is What I Want, Where I Want To Go...

You are $125 away from free ground shipping! Valid on Continental U.S. Orders.

Support Crew

For returns, please redirect to: Paper Planes Return Center

For non-return related questions regarding your order, please contact us at customersupport@paperplane.shop

For any non-order related questions, please contact us at admin@paperplane.shop

SHIPPING

Order Processing 

Orders are processed and delivered on Monday through Friday (excluding national holidays). Any order placed after 12PM EST will be processed on the next business day. This means that any order placed after 12pm on a Friday, will be processed the following Monday. We are not held accountable for any delays that may occur. Orders with different billing and shipping may take longer in order to follow our verification process. Orders cannot be updated, once placed. We reserve the right to cancel any order.

Shipping + Handling 

Paper Planes - Greatness Is A Process LLC online purchases are shipped via Fed Ex from our warehouse located in New Jersey. Paper Planes - Greatness Is A Process LLC is not responsible for any lost, stolen, or damaged shipments. Should the buyer encounter an issue with receiving a package, the buyer assumes all responsibilities of claims made with the shipping carrier. 

We offer the following shipping methods:

  • FedEx Ground
  • FedEx 2Day
  • FedEx Standard Overnight

Please review our “Processing” section above to determine the best shipping method. The time that the order is placed will contribute to the delivery time. For example, an overnight shipping order placed on a Friday before 12pm EST would not be delivered until the following Monday. An overnight shipping order placed after 12PM EST on a Friday would not be processed until the following Monday, for delivery on Tuesday. If you have any questions, please contact us at customersupport@paperplane.shop

INTERNATIONAL SHIPPING:

Do you ship internationally?

International shipping is currently available Worldwide. Shipping rates for international orders will be calculated at checkout.

Who handles your international shipping?

We ship all our international orders with Passport, our trusted third-party international shipping partner. Passport has a number of shipping partners around the world that handle your local delivery and ensure your package arrives safely and quickly.

Do I have to pay duties and taxes?

To create a better delivery experience for you, we ship all international orders Delivered Duty Paid (DDP). By shipping DDP, duties and taxes are collected directly at checkout so that your package is not stopped and held by customs.

Please note that duties and taxes assessed by customs vary by country and product.

How can I track my package?

Once your order has been fulfilled, you will receive an email from us with your tracking information. You can track the progress of your order directly on your Paper Planes tracking page.

When will I receive my order?

We want you to receive your order as fast as possible!

International orders are typically delivered within 8 -14 business days once the order has been fulfilled. Once your order has been fulfilled, the estimated delivery date will be shown on your tracking page.

My package seems to have stopped moving.

If your package stops moving at any point, do not fret! It is still on its way to you and is likely just clearing customs. Occasionally, there may be delays due to customs or weather events. If this happens, your tracking page will be updated with the latest shipping status.

At any time, if you have a shipping related question you can reach out via your tracking page (‘Need Help’ button) or via email at help@passportshipping.com

Who should I contact with questions about my International Order?

Please email: help@passportshipping.com

 

RETURNS & REFUNDS

For returns, please redirect to: Paper Planes Return Center

*We do not accept returns for Paper Plane products not purchased from Paperplane.shop*

**PAPER PLANES IP HOLDINGS IS NOT RESPONSIBLE FOR ANY OTHER ITEMS OTHER THAN THOSE SPECIFIED ON THE RETURN SLIP. IF YOU RETURN AN ITEM NOT ON YOUR ORIGINAL RETURN SLIP, PAPER PLANES WILL DISCARD OF ANY ADDITIONAL ITEMS AT THE COST OF THE CUSTOMER**

For non-return related questions regarding your order, please contact us at customersupport@paperplane.shop

    Exchanges

    We do not exchange products, once an order has been placed it cannot be modified or adjusted. You can request to cancel your order but please note it is not guaranteed and depends if your order has entered the packing or shipment phases.

     

    Refused Packages

    Any order that is not able to be delivered by FedEx will be returned to our warehouse and treated as a return. The customer will be given a full credit for the item(s) purchased. Shipping costs are NOT refunded.

    Refunds

    All refunds issued will be issued on the a gift card. No exceptions

     

    I RECEIVED A DAMAGED PRODUCT, WHAT SHOULD I DO?

    Please email us at customersupport@paperplane.shop within 24-48 hours of delivery with detailed images of the product(s) in question.

     

    If you have further questions, please contact customersupport@paperplane.shop

    FAQS:

    General

    Is Paper Planes - Greatness Is A Process LLC Sold in Stores?

    Our apparel can be found in select boutique retail locations. Locate the one closest to you here. 

    How do I create a profile at paperplane.shop?

    You can easily create your own account by entering your email address and providing a password.

    I forgot my password - can you help?

    If you forgot your password, just click “forgot password” under “my account” and you will automatically receive an email to reset the password. 

    How do I shop on your online store?

    Orders can be placed on our website 24/7. Browse our items and click “add to cart” when you are ready to purchase. Once you are finished adding the item(s), click on the cart symbol at the top right and then checkout. You will fill out the necessary information requested and then click the place order button. You can always save your shipping and billing information along with your credit card to speed up the checkout process in the future. Once your order is placed, you will receive an email confirmation. An additional email will be sent when the order ships with tracking information. 

    How do I cancel or edit an order I placed?

    Once an order is placed, we are unable to cancel or modify it. Please reach out to customer service if you have any concerns. 

    How do I find my size?

    If you are having trouble selecting which size is best for you, please refer to our size guide. 

    How do I contact customer service?

    You can reach us Monday through Friday via email at customersupport@paperplane.shop. Please note we may be slower to respond during the Holidays. 

    Why was the merchandise out of stock, but I was able to purchase it?

    We make an effort to fulfill your entire order, but there may be a rare occasion we need to cancel one or more items. If we are unable to fulfill your entire order, you will be notified via email of the out of stock merchandise. You will not be charged for unshipped item(s). 

    Can I add an item to my order after I placed the order?

    Unfortunately not, you will need to place an entire new order for anything you wish to purchase. 

    Why has my card been declined?

    You would need to contact your bank or credit card company for more information. It could be that your billing address is not matching with your credit card or you entered the information incorrectly. 

    Can I place an order by phone?

    Unfortunately, we do not take orders over the phone. Orders are only placed on our site. 

    My credit card did not go through, but why was I charged?

    If you credit card is not approved, your bank will automatically deduct the money from your available balance although it is not actually taken from your account until we dispatch the order. If we do not dispatch the order, we do not charge you and the money will be automatically put back into your account. This can take 3-5 business days. 

    Do you have a product catalog?

    Unfortunately, at this time we do not have a product catalog. 

    Payment

    What forms of payment are accepted?

    We accept Apple Pay, Google Pay, VISA, MASTERCARD, DISCOVER, AMEX, and PAYPAL.


    *Please note: Your billing address must match exactly as it is appears on your credit card statement. This information is used as part of the validation process for your credit card payment. All orders are subject to review. We reserve the right to cancel any order.

     

    How do I apply a coupon/promo code to my order?

    If you received a discount code you can enter this information during the checkout process. The field for the code is located on the page where you enter your credit card information. Only one coupon code can be used at a time. 

    Why doesn’t my coupon/promo code work?

    Please double check that you are entering it correctly. The promotion could have expired. For more assistance, please contact customer service. 

    We ship to the following US Territories, shipping costs varies:

    • American Samoa
    • Micronesia
    • Guam
    • Marshall Islands
    • Northern Mariana Islands
    • Puerto Rico
    • Palau
    • US Virgin Islands
    • Armed Forces Americas
    • Armed Forces Europe
    • Armed Forces Pacific

     

    How long does delivery take?

    Your order ships within 1 to 3 business days from the time the order is placed. Orders ship Monday through Friday only.

     How can I track my order?

    As soon as your order ships, you will receive an email confirmation with tracking information. You can then track the package but it may take up to 24 hours for tracking information to update. You can also go under “my account” and click on order history. 

    Returns & Refunds

    What is your return policy?

    Items must be returned within 14 days from the day you receive your order. Merchandise must be unworn, tags attached, and free of any defects. 

    How do I return an item(s) from my order?

    For returns, please redirect to: Paper Planes Return Center

    For non-return related questions regarding your order, please contact us at customersupport@paperplane.shop

     

    What if i return an item that i did not specify during my return process?

    **PAPER PLANES IP HOLDINGS IS NOT RESPONSIBLE FOR ANY OTHER ITEMS OTHER THAN THOSE SPECIFIED ON THE RETURN SLIP. IF YOU RETURN AN ITEM NOT ON YOUR ORIGINAL RETURN SLIP, PAPER PLANES WILL DISCARD OF ANY ADDITIONAL ITEMS AT THE COST OF THE CUSTOMER**

    Please note Paper Planes fulfills orders out of a major distribution center and failure to add the item/s to your return slip will lead to a disposal of any additional items not identified on the return slip

    When can I expect to receive my refund?

    Once your return is received, please allow up to 7 business days for the return to be processed and the value will be applied as online credit in the form of a gift card. You will not be refunded for the shipping cost at the initial part of purchase.

    What is your exchange policy?

    If you would like to exchange an item(s) for any reason, please follow the return policy instructions. Note you still must follow the 14 day policy. Once you return your item(s), then place an entire new order on our website for your desired item(s). 

     

    INTERNATIONAL SHIPPING:

    Do you ship internationally?

    International shipping is currently available Worldwide. Shipping rates for international orders will be calculated at checkout.

     

    WE DO NO OFFER RETURNS ON INTERNATIONAL ORDERS

    Who handles your international shipping?

    We ship all our international orders with Passport, our trusted third-party international shipping partner. Passport has a number of shipping partners around the world that handle your local delivery and ensure your package arrives safely and quickly.

    Do I have to pay duties and taxes?

    To create a better delivery experience for you, we ship all international orders Delivered Duty Paid (DDP). By shipping DDP, duties and taxes are collected directly at checkout so that your package is not stopped and held by customs.

    Please note that duties and taxes assessed by customs vary by country and product.

    How can I track my package?

    Once your order has been fulfilled, you will receive an email from us with your tracking information. You can track the progress of your order directly on your Paper Planes tracking page.

    When will I receive my order?

    We want you to receive your order as fast as possible!

    International orders are typically delivered within 8 -14 business days once the order has been fulfilled. Once your order has been fulfilled, the estimated delivery date will be shown on your tracking page.

    My package seems to have stopped moving.

    If your package stops moving at any point, do not fret! It is still on its way to you and is likely just clearing customs. Occasionally, there may be delays due to customs or weather events. If this happens, your tracking page will be updated with the latest shipping status.

    At any time, if you have a shipping related question you can reach out via your tracking page (‘Need Help’ button) or via email at help@passportshipping.com

    Who should I contact with questions about my International Order?

    Please email: help@passportshipping.com