Certain products are final sale and are non-returnable. Final Sale Items include sale items, hats, tees, socks, bags, and other items specifically listed on the individual product page as not returnable.
For items that are returnable see the below policy
- Items must be returned within 14 days from the day you receive your order.
- Merchandise must be unworn, tags attached, and free of ANY defects.
- If the above requirements are met, a refund will be granted for the original amount paid for the merchandise and applied as online credit, in the form of a gift card. Shipping costs and any other taxes associated with the order are not refunded.
If you wish to exchange a product, please return your original order and place a new order with the desired items.
Steps for Making a Return :
For returns, please redirect to: Paper Planes Return Center
For International returns please use the portal below:
International Returns Portal: HERE
For non-return related questions regarding your order, please contact us at firstname.lastname@example.org
Any order that is not able to be delivered by the service courier will be returned to our warehouse and treated as a return. The customer will be given a full credit for the item(s) purchased. Shipping costs are NOT refunded.
**PAPER PLANES IP HOLDINGS IS NOT RESPONSIBLE FOR ANY OTHER ITEMS OTHER THAN THOSE SPECIFIED ON THE RETURN SLIP. IF YOU RETURN AN ITEM THAT IS NOT ON YOUR ORIGINAL RETURN SLIP, PAPER PLANES WILL DISCARD OF ANY ADDITIONAL ITEMS AT THE COST OF THE CUSTOMER** ANY PRODUCT DEEMED FINAL SALE WILL NOT BE ELIGIBLE FOR A RETURN**
Please note Paper Planes fulfills orders out of a major distribution center and failure to add the item/s to your return slip will lead to a disposal of any additional items not identified on the return slip. No refunds will be provided for any additional non identified items.