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Order Processing:

Orders are processed and shipped between 48-72 hours after the order has been placed. Order delays tend to incur during holiday seasons. Please reach out to customersupport@paperplane.shop for any further questions regarding order processing.

Shipping + Handling:

Paper Planes - Greatness Is A Process LLC online purchases are shipped via Fed Ex from our warehouse located in New Jersey. Paper Planes - Greatness Is A Process LLC is not responsible for any lost, stolen, or damaged shipments. Should the buyer encounter an issue with receiving a package, the buyer assumes all responsibilities of claims made with the shipping carrier. 

We offer the following shipping method:

    • FedEx: For this option we use FedEx SmartPost ( 2-7 Business days depending on transit time/Depending on distance from the packages original shipping destination)
    • Complimentary Shipping: For this option we use FedEx SmartPost ( 2-7 Business days depending on transit time/Depending on distance from the packages original shipping destination)
    • Complimentary 2Day: For this option we use FedEx 2Day (Please note this is 2 Days from the SHIP DATE, not the order date and is only eligible to the Contiguous United States)
    • Complimentary Overnight: For this option we use FedEx Standard Overnight (Please note this is 1 Day from the SHIP DATE, not the order date and is only eligible to the Contiguous United States)

International Shipping:

Paper Planes has partnered with Global E to handle all transactions and shipping with global e and DHL. If you wish to ship your order internationally, please select the country flag in the top right hand corner of your screen and select the desired ship to country. If you do not see your country listed in this drop-down, please reach out to customersupport@paperplane.shop for immediate assistance. Orders shipped outside the United States will be subject to customs duties/taxes. Our partnership with Global-E has enabled us to take payment of said fees at the time of checkout.